Etiquette and Clinic Policies
Scent Free Environment
In Canada today more than one in four individuals suffers from respiratory disease. 40% of these individuals have allergic triggers to their disease. Medical evidence clearly shows that scented products are harmful to the health of sensitive individuals. In sufficient concentrations scented products may be harmful to those with allergies, environmental sensitivities or chronic heart or lung disease.
élan clinic is dedicated to providing a healthy environment for our clients. We can achieve this goal only through ongoing efforts to protect sensitive individuals. We ask individuals who come to the clinic to refrain from wearing scented products. At élan clinic we promote a healthy life style and encourage you not to smoke. If you do smoke, please refrain from smoking at least 2 hours prior to entering the clinic.
Clinic Environment
Your cooperation to help us maintain an appropriate treatment environment is appreciated. Please keep conversation levels low and turn off cell phones prior to entering the clinic. Please do not bring food or drinks into the clinic.
Payment
Payment is accepted by cash or cheque at time of treatment.
Cancellation Policy
When booking an appointment, a treatment time is reserved for you. Should you need to cancel or reschedule an appointment, you are required to phone the office, during our regular business hours, at least 24 hours prior to your appointment. If you do not contact the office within that time frame, you will be charged for your missed appointment.
Late Arrivals
A late arrival will result in a shortened treatment billed at the cost of the originally booked appointment.
Receipts
In maintaining a high standard of professionalism, receipts are only issued in the name of the person receiving the treatment and cannot be post or back dated.
