24-Hour Cancellation Policy. Missed Appointment - Short Notice and No Shows are subject to a $100 missed appointment fee*.  *(Due upon receipt of your invoice and prior to future booking/appointments).

Respect goes both ways. I appreciate your cancellation notification with as much time as possible to allow that gap in the schedule to be available for another client. If I receive reasonable cancellation notice, and the appointment is filled from my waiting list or it is booked online, the missed appointment fee may be waived. 

You will receive an Appointment Cancelled notice from the online booking system when your booking is deleted. Please contact me again if you do not receive this notification to ensure I have received your message to cancel.

Cold and flu season:  Massage is contra-indicated during fever, and not recommended during first few days of viral illness while your immune system is working hard. However, If you feel well enough and are comfortable wearing a mask throughout your session you may attend.  Please let me know ASAP if you are sick and prefer to cancel. You may “reply” with your message to your APPOINTMENT REMINDER E-MAIL message via info@bodycrafttherapeutics.ca.  OR call or text my cell at 780-970-3475.

Automated "appointment reminders" are sent early in the morning the day before your appointment (more than 24 hours notice ahead). If you need to cancel or reschedule, please contact me immediately. If you need clarification about anything relating to your appointment, or do not receive your reminder, please contact me.  info@bodycrafttherapeutics.ca